Returns & Exchanges
At IVG, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery provided it is in its original, unworn condition with tags attached.
Initiate Your Request
Log in to your IVG account and visit the 'Order History' section to select the items you wish to return or exchange.
Print Shipping Label
Once approved, download and print your prepaid return shipping label provided via email and attach it securely to your package.
Package Your Items
Place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a full refund.
Drop Off and Track
Drop your package at any authorized courier location and keep your tracking number handy until your refund is processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing